Hyundai warranty woes.. Don't trust the "Hyundai Advantage"..

I bought an Accent Gl, 2001 last december from a dealer with 36,000 miles.
The dealer told me the car is well maintained. After few months later I
had an issue of transmission problem and they had to change the
transmission fluid. At that time they said that the car has not been
serviced for 30,000 mile; the previous owner didnt do the 30,000 mile
schedule maintenance service. So I have to do the service now which
includes transmission fluid change, fuel injector cleaning etc etc.

My question is, during purchasing a vehicle how do you know whether
scheduled maintenance has been done or not if teh dealer could not show
any proof of that. The dealer is claiming thet they only do safety
maintenance in their shop when they buy from private party.

Sudip

 

I'm not as sure with Hyundai, but when I bought a used Saturn, they
printed out a record of all the work with the mileage and date that
had been done, but only at the dealers. If someone goes to a private
garage, like a local mechanic, they have no proof of that unless there
are receipts to prove it. That is why it's important to save your
receipts, in case they ever try and say you didn't have certain
maintenance done. I see nothing in the warranty saying you have to
have ALL your maintenance done at a dealer.

J.W.

 

I appreciate the information, everyone.. and thank you for the pessimism,
hyundaitech.

If Hyundai ends up not covering me on this, I am going to have to fight it
the only way that I can. I will be writing editorials to all local
newspapers, posting on every website that I can find, contacting the local
television stations, printing out fliers, etc...

Hyundai claims as their advertising mantra, "America's Best Warranty". On
their website they note, "Imagine having a warranty that last longer than
your car payments", etc, etc.

I did all my maintenance religiously.. and my engine blew up. And there
was absolutely NOTHING that I or anybody else could have done to prevent
it. My car didnt let me know that it was in trouble.. Unless I had gotten
a wild hair up my butt to ask a mechanic to check my temperature gauge--
there is nothing that I could have done. As soon as I saw trouble, I
pulled off the highway... and even then- my gauges showed nothing.

And that is unacceptable. For a company that uses this warranty is its #1
selling point, this is just simply not fair... I will fight this with
arbitration.. and then with a lawsuit.. and if none of that works and
Hyundai wont pay for these repairs.... then I will make sure that they pay
for it in lost sales..

Their 100,000 mile "America's Best Warranty" is quite simply a FRAUD.

 

I appreciate the information, everyone.. and thank you for the pessimism,
hyundaitech.

If Hyundai ends up not covering me on this, I am going to have to fight it
the only way that I can. I will be writing editorials to all local
newspapers, posting on every website that I can find, contacting the local
television stations, printing out fliers, etc...

Hyundai claims as their advertising mantra, "America's Best Warranty". On
their website they note, "Imagine having a warranty that last longer than
your car payments", etc, etc.

I did all my maintenance religiously.. and my engine blew up. And there
was absolutely NOTHING that I or anybody else could have done to prevent
it. My car didnt let me know that it was in trouble.. Unless I had gotten
a wild hair up my butt to ask a mechanic to check my temperature gauge--
there is nothing that I could have done. As soon as I saw trouble, I
pulled off the highway... and even then- my gauges showed nothing.

And that is unacceptable. For a company that uses this warranty is its #1
selling point, this is just simply not fair... I will fight this with
arbitration.. and then with a lawsuit.. and if none of that works and
Hyundai wont pay for these repairs.... then I will make sure that they pay
for it in lost sales..

Their 100,000 mile "America's Best Warranty" is quite simply a FRAUD.

 

McDao. You have the right attitude and I believe that you will
ultimately prevail! All the best.

 

I wish you the best of luck at whatever the outcome is....please note
that this situation can occur to any car and not just Hyundai's and
that if both sensors fail on any other car as well that there is
nothing to tell the driver that there is a problem.

Nick

 

Do you have a temperature gauge in your car? If so, sensor failure
should have been obvious. If not, then you would have no way to know.

Have you had the thermostat checked? I would verify it's malfunction.
I think most stat's stick open. Make sure that the stat that the
dealer gives you is actually the one that came from the car!

Xin

 

I agree. I'm in Ottawa, Canada and the warranty is not the same as in the
states.
The warranty I paid extra for 5 yrs/100K bumper to bumper. I had an issue
with the A/C. I have an 02 Elantra VE and the A/C died this spring.
Apprently, a valve needed and adjustment and apparently warranties don't
cover adjustments beyond 20K.

 

How much did the "adjustment" cost?

J.W.

 

So their story is that the car was well-maintained at time of purchase, but
then, a few months later they say the 30k was never done? I say you have
a case for the dealer to buy you a 30k service. You supposedly purchased
a well-maintained car and now they are telling you it was no more than a
safe car. I'd tell them I expected a well maintained car and demand one.
And if they won't buy or contribute to my 30k service, I'll take my
business elsewhere and not come back.

 

FRAUD?? That's a little strong. Actually that's a lot strong. I
understand you're upset you have an expensive problem to fix and that you
even think Hyundai should pay for your repairs, but to toss around the
term fraud is libel. By your own admission, you have been told the failed
part was the thermostat which is no longer covered by the warranty.

 

Oh, good...now you're a lawyer also.

 

Realist might be a better term.

I have a webcam in the tropics
http://ii.net/~farmerjim/

 

the normal door rate labour and miscellaneous testing. I think it would have
worked out to $115 but they waived it when they pretty much knew I would be
very unimpressed.

 

Thank you for the advice. I thought about that. The problem is they did
not give me any written assurance that it was well serviced, they just said
it. When I brought this point to them few days back, they simply said "you
never asked us about maintenance" !!!! I could not believe the same guy
who told me about maintenance during purchase told me this!! I was shell
shocked.

 

Teh warranty clause itself is a fraud. Did they say anywhere in the clause
that engine does not include thermostast after 60k? If not engine means as
a whole everything which is part of it. I think you have a good cause of
wining in a lower court.

You should actually do what you said. Dont forget that there is no ethic
in car business. Every car dealer is a liar. So, as they said they will
do anything to get out of this, you should also do anything possible to
stop payin for new engine. And anything means really anything you can
think about - just forget the consequence, only think you are not
going to pay for this - thats it.