Still waiting for my master cylinder at dealer

This is like two weeks. What the heck is taking them so long? Maybe
they just want to trade the Sonata they gave us for my wifes Elantra.
Seems strange that a dealer can't get a part like this in a reasonable
time frame.

 

One possibility is that the master cylinders are on backorder, meaning that
Hyundai doesn't have enough to fill the orders. Another possibility is
that they're somehow on restriction or that your dealer hasn't taken the
necessary steps to put themselves high on the priority list.

Presuming you have ABS, you'll need p/n 58510-2D300. One of the four
parts distribution centers (Atlanta, I believe) doesn't have any. Three
PDCs have less than 5, and none have 10. This leads me to conclude it's
likely that Hyundai has placed the part on restriction.

Call your dealer and ask them for an explanation as to what the problem
is. If they already know something similar to what I've reported above,
ask them if they've taken the necessary steps to have it made a priority
to release the part for your car. If they don't seem to know what they
should do, call Hyundai customer assistance (800-633-5151). That'll help
bring the matter to the attention of the factory rep, who will assist the
dealer in getting the part.

 

I don't have the knowledge to say exactly what is going on in your
particular case, but I am on two weeks waiting for Entourage parts since my
accident, and the body shop tells me that they have been told it could be
ANOTHER two weeks.

The body shop owner has told me that parts that used to take only a day or
two to arrive a few years now AVERAGE a week or two.

It would seem that most parts dealers have shifted the inventory to the
manufacturer instead of keeping something in stock for the end-user. I
believe this is solely for economic reasons, but it sure adds to the stress
of getting something done as quickly as possible.

My Entourage has estimated damage of $10,000 and it will take at least 3
weeks before they can even start on the repair and determine if anything
hidden is damaged as well.

Frustrating!

My insurance does pay for a rental, but it is getting close to expiring
before the work will be done.

Eric

 

Considering the accident was the other driver's fault, his insurance should
be paying for the rental. In fact, they're liable for all damages you
incur.

 

You bring up an interesting point, HT, but I'm not quite sure how that
works in DE (where the accident happened). I'm in NJ, which is a no-fault
state. In NJ, YOUR insurance company pays for everything up-front (and you
have to pay your deductible too). Up to a year later, the accident goes to
subrogation, which means the insurance companies determine who is at fault.
At that point, if it is found to be 100% the other drivers fault, you (and
the insurance company) can reclaim and monies spent out of pocket.

Two other accidents I had in the last few years worked exactly as I
described, and I received my $500 deductible back.

I am going to call the insurance company adjuster tomorrow and find out
what applies to me in this case.

Eric

 

The laws in Delaware are pretty much irrelevant (unless that's where the
truck's company is headquartered) other than determining who is at fault
in the accident. Your insurance company, issuing you a policy in New
Jersey, must follow New Jersey law as it pertains to your policy. The
trucking company's insurance company must similarly follow the law in the
state where that policy was issued.

You should only need to actually get into the nether regions of
subrogation if there's some dispute about fault. If there is no such
dispute, receiving payment from the other company should not be a problem.

 

Yes, you are correct. Although the truck driver claimed that he did not
see me, and I came out of nowhere, the police report and the traffic
camera video proved otherwise. Well, they can't PROVE if he saw me or
not, but he should have seen me, and I did not come "out of nowhere".

The truck is insured in Virginia.

Irregardless of that, and the laws of VA, which I don't know, I have 40
days of rental car coverage for $30/day. After that, if my vehicle is
not ready, I was informed that I can continue the rental and it switches
to a different part of the policy.

I was also told that all of this will be paid for ultimately by his
insurance company and subrogation will not be necessary. HOWEVER, if my
insurance company does not receive the estimated payment from his
insurance carrier by the time my vehicle is ready, I will have to lay
out the $500 deductible and wait for reimbursement. It will be a matter
of days and not months this time though.

Thanks,
Eric

 

And to follow up after my phone call to the body shop, since Friday, they
now have 50% of the work done and are waiting for only two more parts...one
the all important bumper cover with the backup sensors, and the other is
some piece of the sliding door trim that goes inside the van to cover the
opener.

So they say that except for those two pieces, the work should be completed
this week, and then the paiting will take place.

Eric