Rear hub covered? '02 Santa Fe

It seems like the rear hub on my Santa Fe needs to be replaced.
It's not the brakes. They're new. The car has 40K miles on it.
It's never been off-road.

I'll try to get it to the dealer tomorrow. I'm trying to find out ahead
of time if this is something which should be covered by warrantee.
Anyone know? TIA

Ruth CM

 

Should be covered by the 5/60 bumper to bumper warranty (or the 10/100 if
it's 4wd and you're the original owner).

 

Why does it seem like it needs replacing? Symptoms?
2wd, or 4wd?
Did they take care of you?

 

"John Doe"

Heard a squealing after 20 min of driving. Thought brakes were bad.
Had brakes replaced even tho they really didn't need to be. Squeal
remained. Was told rear hub might be the issue. Went to dealership
yesterday. It was the caliper bracket (not the caliper itself). It wasn't
covered. Car has 40K on it. To my mind the bracket was defective.
Tried to argue the point mildly. Tech said he gets lots of Hyundai's in
with the same issue - none were ever covered. $320 later, between the
brakes and the caliper bracket, I hope it's fixed. Raining now & yesterday.
Need a dry day or two to be sure. <sigh>

Ruth CM

 

Any explanation on their part as to why it wasn't covered?

 

"hyundaitech"

No. Not really. I needed my car so I paid the bill. :-\

If you ask me it was a defective bracket since it's not a
wear item like brake pads. <shrug> Also, is it common
to pay a 'bench fee' to have a tech diagnose a problem?
I could see such if they had to pull a cam shaft or open a
tranny but brakes? I never paid a fee to have them check
my multiple radio/antenna problems in the car.

Do you know if there's any after the fact recourse thru
Hyundai USA? Probably not.

Come to think of it... Somewhere exists, in theory, a
credit to me for around 300 dollars for service. As
part of the class action suit, due to mis-stated horsepower,
my 10/100K was upped to 12/120K. Also as part of that
I was able to choose from several options of assorted
credit. I chose $300 dealer/service credit. That was
ages ago. Have I received any sort of confirmation that
this credit exists? No. This incident only made me, just
now, think of it. Hmm...

The question is do I want to fight or just choke it down...
I dunno.

Ruth CM

 

There are several legitimate reasons why this might not be covered under
warranty, but the dealer should be able to explain the reason. I.e., the
dealer should be able to show that there is some evidence that the problem
was not a defect, but collision damage, improper workmanship by someone
other than the factory, etc.

Calling Hyundai's customer assistance line will create a case file which
will in most cases be sent to the dealer which serviced your vehicle. In
most cases it will get the service manager at the dealer involved, and in
some cases, it will get the factory representative involved. At the very
least, it will put some pressure on the dealer to tell you why the repair
wasn't covered under warranty. On the other hand, simply calling and
speaking to the service manager about the fact that they haven't provided
you any explanation could very well produce the same results.

I don't know a great deal about the class action settlement, I wasn't a
Hyundai tech at the time. I was under the impression that customers were
able to choose between extending their bumper to bumper coverage to 6/72
or taking the credit on service, but not both. I've seen several 6/72
vehicles and have heard of customers having a debit card for Hyundai
repairs, but I've never seen the powertrain warranty extended to 12/120.
I would think Hyundai customer assistance should be able to help you sort
this out. A simple vin check will advise of any warranty abnormalities
(such as the 6/72).

 

Sorry, I forgot to address in my previous post. It's quite common for the
customer to be charged for any diagnosis done to the vehicle on conditions
not covered by the warranty, especially if they don't do the repairs. In
some cases, the diagnosis is part of the repair, so it isn't itemized
separately if the repairs are done.

 

"hyundaitech"

I have, in my hot little hands, an official Hyundai card which
has:
VIN# *********************
Effective date 4/18/2002
Benefit coverage period: "12 Years/120,000 miles"
Expiration date: "4/17/2014 or 120,000 miles, whichever
comes first"

Not bad, eh? Don't know if they'll honor it or if I'll
even have the car that long. I took the card out of my
wallet and put in in a safe because my wallet was starting
to rub the letters off of the card. It has a little bit of brown
staining from the leather but you can still clearly read it. It's
a keeper, altho the car is a 5 speed so I doubt the powertrain
will ever be an issue.

I got this card way before they sent the letter with the
choice of the 2 or 3 extra options. Maybe that
was a mistake and they nixed it after I sent it back.
I think I picked service totaling near $300. I think
one of the other options was a certain discount at that
dealer towards another Hyundai.

Ruth CM

 

Nice to know about the 12/120. Thanks.

 

Interestingly enough, I saw a 12/120 car today. Thanks again.