Hyundai Parts Online

I noticed last week that the Hyundai Parts Online website
(https://dcs.hyundaidealer.com/customer/index.jsp) has been
taken down. ("THIS SITE IS NO LONGER AVAILABLE.")

It was up and running as of late May, and was always very
useful for checking whether parts were available without
bothering the dealer parts guy. Plus you could get a ballpark
figure as to how much a part could cost.

Anyone know whether this is a permanent decision by Hyundai USA?

Bob

 

I'm thinking it was permanent. The online catalog recently began
displaying a message to the effect of "not suitable for retail customer
viewing."

 

I e-mailed the HMAService website webmaster, and he stated that he was
aware that the Parts Online site had stopped operations. He also
stated that the Parts Online site was independently operated from the
HMAService site, and that he no further information. It's really
unfortunate, as I ordered a number of parts on the site, and had them
shipped to one of the local dealers. However, my main and closest
local dealer did not participate, and in fact, they were a little bit
perturbed the site even existed. Perhaps, this was driven by the fact
the prices they charge for the Hyundai OEM parts are higher than those
listed on the Parts Online website! I don't know, it's only
speculation. Another possibility is that an insufficient number of
owners used the site to order parts. If this was the case, I'm sure
the overhead costs were too high to maintain the site.

I felt it was a wonderful service provided to Hyundai owners, and
really created a sense of family, plus underscored Hyundai's support
of its customers and owners. I hope this is not the beginning of
Hyundai's move to being less customer-oriented. I hope the HMAService
site, and the online self-performed service log are not the next to
go. If so, I will consider another manufacturer. I'm in the market
for another car now to add to the 2006 Elantra. I was strongly
considering a Sonata, or waiting for the rumored Hyundai-equivalent
Kia Carens/Rondo, but I may take a step back if I see an erosion of
customer-oriented support and marketing.

 

I wasn't aware you could purchase parts from the site. When you did, who
received the money?

 

You would basically put an online order in to the dealer you selected.
That's probably why they killed it.... no money made directly.

 

That and dealers getting upset when people ordered crazy parts and never
showed up for purchase.

 

The dealer that Hyundai shipped the parts to, or the dealer who had
the parts in inventory. Obviously, Hyundai still made money on the
part, but the web site made nothing. It's interesting - the preface
of the URL was dcs//. That's the same host or web site that was used
for Daimler-Chrysler training when I was employed at a Dodge dealer.
Perhaps all of this has something to do with the sale of Chrysler???

The dealer that I worked with on several stock orders was totally
unaware of the site. The Parts Manager thought it was great, but
obviously someone else didn't. My guess that its offered service was
underutilized by Hyundai owners, and it became simply too expensive to
host.

 

--------------- TRY BATTERIES ------------------

I HAVE A 2004 ELANTRA GLS, AND THE BATTERY IS almost impossible to
replace and service!

IF you can find one in stock outside a dealer, where they're
EXPENSIVE!

Hyundai DOESN'T want you even try to:

1) Check the fluid level in the cells.

2) Check the body and terminals for corrosion.

3) Remove the old battery and install a new one.

These tasks are almost impossible for the average motorist BECAUSE THE
BATTERY SITS IN AN ENCLOSED, SEALED CASE! You can't see much less
inspect the cell fluid levels. And half of the bolts under the hood
on the driver's side have to be removed to free-up the battery.

See, Hyundai wants you to go to a HYUNDAI DEALER, where a battery
costs $90, plus up to $50 more to install it. And at most Hyundai
dealers I know, you have to leave your car for an entire day -- then
hope it's ready when you return in the late afternoon or early
evening.

"Aw, we're sorry, but you see we got real busy and couldn't get to
yours. But tomorrow!"

AdvanceAuto Parts, AutoZone, Olympic Auto Parts, and Batteries Plus
sell the same battery for $52 to $69, some including free
installation.

Only problem? They can't get a sufficient supply of them to keep 'em
in stock!

And that's what your conniving, inscrutable Hyundai folks want -- to
force you to spend more on a new battery than a normal car owner would
expect. Parts companies list the Elantra batteries as "special." And
that they are!

Additionally, the OWNER'S MANUAL has neither a diagram or instructions
for accessing and servicing your Hyundai Elantra battery. Just a one-
paragraph entry that says, in effect, Be careful when servicing the
battery."

I've had my 2004 Elantra GLS for 3 years and the battery is already
shot. Needless to say, with problems also with the air bags, brakes,
power locks, and engine noise and vibration, I've bought my last
Hyundai product!

My advice to Hyundai? Hold up on building those factories in the
U.S. Too many one-time customers could make for sluggish, then
anemic, sales.

------------------------

 

My question is: Are batteries hard to replace in 200
Elantras?

I have a Sonata and it uses a battery that no one carried. I wen
over to Sam's and looked through the inventory until I found on
close to the same size. It so happened that it had many mor
starting amps but who cares. The tech at Sam's installed it, firs
time he had seen a car battery, too. It has worked great for
couple of years now.

Only take your car to a dealer as a last resort. Have you ever seen
poor car dealer owner? They make their money on the servic
department

Went to the dentist today for a cleaning and I bet all dentist ar
rich

Also, I will not buy another Hyundai

 

With all due respect, the Elantra battery is very easy to replace.
It's easy to access and easy to remove. You simply need to understand
the removal process.

 

I suspect that the reason the Hyundai dealers did not want the existance of
this site was that the parts were not marked up unreasonably like $24.50
for a gallon of anti freeze and $9.75 for a quart of transmission fluid.
$2.75 for an aluminum gasket to go on the oil pan drain plug when changing
oil. Oh yes, that in addition to the $100.00 an hour for labor to put in a
$27.00 air filter that they allow 30 mins labor for. It can be done in 38
seconds including opening and closing the hood. Little things like that,
you know.