"Clanking" noise on left only turns

Discussion in 'General Motoring' started by Tibby05, Feb 22, 2006.

  1. Tibby05

    Tibby05 Guest

    I own a 2005 Hyundai Tiburon with 15k. I am hearing a "clanking" sound on
    slow speed left only turns. This noise occurs when the wheel is 1/3 - 1/4 the
    way cocked left and happens in both drive and reverse. The noise is sporadic
    and doesn't seem to pattern temperature, moisture, etc... It is under
    warranty and the dealership has given up. Their best explanation it that
    thereis an "over-turn stopper" that is rubbing due to me over-turning. This
    can be the case since I'm exhibiting this noise at non-full left turn and
    nothing on right turns. Any ideas what to do next?

    -Craig
     
    Tibby05, Feb 22, 2006
    #1
  2. Tibby05

    hyundaitech Guest

    I don't have much idea what the noise is, but I'd like to know whether the
    dealer ever duplicated the noise.
     
    hyundaitech, Feb 23, 2006
    #2
  3. I believe no.... I explained that the tech should take my car for a ride and
    make a u-turn to hear what I hear. I believe only a visual inspection of
    front suspension parts was done both times I had the car in the shop. It
    feels like a loose linkage to me: pin-joint, contol arm, tie-rod, etc....

    It really sucks that I bought a new car 10 months ago with the longest
    warranty offered and the dealership all ready uses the loop-hole with appling
     
    Tibby05 via CarKB.com, Feb 24, 2006
    #3
  4. correction:

    It really sucks that I bought a new car 10 months ago with the longest
    warranty offered and the dealership all ready uses the "loop-hole" repling:
    That clanking noise you are hearing on left turns is "normal" operation and
    therefore we can't warrenty something that isn't broken.
     
    Tibby05 via CarKB.com, Feb 24, 2006
    #4
  5. Tibby05

    hyundaitech Guest

    If they've never duplicated the noise, I'm puzzled by the statement that
    it's "normal." If they haven't yet duplicated the noise then your first
    step should be to have a technician ride with you while you duplicate the
    noise for them. This, of course, requires you to be able to make the
    noise occur.

    Additionally, if the noise is indeed normal, it should occur on an
    identical vehicle. Presumably, the dealer will have a new one there that
    can be driven. Also, if they can't tell you what is causing the noise and
    cannot present a new vehicle making the same noise, then the question is
    how they determined the noise was normal without that information.
     
    hyundaitech, Feb 24, 2006
    #5
  6. Tibby05

    Mike Marlow Guest

    I have to agree about the value of the warranty. I'm beginning to get
    really discouraged by some of the things I'm reading about people's
    experiences with warranty work. It seems there are a lot of legitimate
    sounding claims getting shoved off to "Hyundai is aware of it, no fix
    announced", or "yeah, that's the way they are". I hope this is just a bump
    in the road and Hyundai gets up to speed with some of these things. They've
    worked hard to develop a good name and it takes so little to destroy that.
     
    Mike Marlow, Feb 24, 2006
    #6
  7. That's assuming that the dealer is being honest when they make such
    statements. One thing that's very obvious from the stories I've seen
    about service is that many dealers will do almost anything to avoid
    warranty work. Hyundai corporate is very consumer oriented, but they're
    getting a bad wrap due to the behavior of unscrupulous dealers. If a
    dealer blows you off or refuses to do work under warranty, the first
    thing you should do is contact Hyundai directly.
     
    Brian Nystrom, Feb 25, 2006
    #7
  8. Tibby05

    Mike Marlow Guest

    You have a pretty good point here Brian. There have been a few posts here
    which were warranty issues that Hyundai backed but the dealers seemed to
    balked at initially - or so it seems. This is usenet, of course. It does
    make on wonder why dealers would not want to do the warranty work - hell
    they get paid by Hyundai to do the work... right?
     
    Mike Marlow, Feb 25, 2006
    #8
  9. Tibby05

    Matt Whiting Guest

    It depends on how they get paid. I know that some domestic brands used
    to, and maybe still do, pay their dealers a flat rate for various
    warranty repairs. The trouble is that flat rates are typically
    determined using skilled mechanics, all tools right handy and a clean
    and rust-free vehicle. Performing the same repair on a car that has
    seen 50,000 miles of road salt in NY or PA, often takes a lot more time
    than the flat rate allows. Thus the dealer may actually lose money on
    warranty repairs. Losing money is a strong incentive to shy away from
    warranty work!


    Matt
     
    Matt Whiting, Feb 25, 2006
    #9
  10. Tibby05

    Mike Marlow Guest

    Well... from the for what it's worth department...

    I don't really know how dealer compensation works these days, but my
    neighbor works at the local Chevy dealership as a lead mechanic. That
    dealership loves warranty work based on the compensation they get from GM.
    Now... I have no idea what's behind all of that. I don't know if it's
    because rates are now better than they might have been in the past, or if
    the book pays such that the mechanic can do way better than the book (as is
    usually the case for book rates on Big 3 cars), or what. Maybe, as you
    allude, the Hyundai rate isn't as attractive. Even so, you'd expect that
    warranty work would be warranty work. Hyundai has been here long enough
    that if warranty work was not being done properly they'd have gotten major
    publicity by now.
     
    Mike Marlow, Feb 25, 2006
    #10
  11. Tibby05

    Jody Guest

    the question is for me, why do they refuse??
    they get paid to do the repairs...
     
    Jody, Feb 26, 2006
    #11
  12. I've heard that Hyundai's dealer reimbursement is pretty good, but I
    would imagine that it's still not as profitable as getting paid their
    hourly rate plus the profit on parts. I also suspect that there's a
    significant mindset against doing warranty work base on perceived
    differences in profit that may not be real. Perhaps it's a legacy from
    days when dealers were not well treated by manufacturers. Also, many
    dealerships are multi-line, so if one manufacturers skimps on warranty
    work compensation, the dealership's policy/attitude is likely to be the
    same for all of that dealer's lines.
     
    Brian Nystrom, Feb 26, 2006
    #12
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